An Apple fan who has spent “nearly 30 years as a loyal customer” says they’ve been “permanently” locked out of their Apple Account due to what might be the overzealous actions of Apple’s automated anti-fraud system. It’s left them locked out of “20 years of digital life,” and it all started with the seemingly straightforward purchase of an Apple gift card.

  • reddig33@lemmy.world
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    22 days ago

    Still doesn’t explain why he didn’t have local backups of his important data. If you’ve had computers that long, and are a developer — you should know better.

    • MudMan@fedia.io
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      22 days ago

      He doesn’t say he doesn’t, so I assume he does.

      The problem is the way he got banned also blocks him from his shared auth, which in turn blocks him from purchases and device functionality:

      The Damage: I effectively have over $30,000 worth of previously-active “bricked" hardware. My iPhone, iPad, Watch, and Macs cannot sync, update, or function properly. I have lost access to thousands of dollars in purchased software and media. Apple representatives claim that only the “Media and Services” side of my account is blocked, but now my devices have signed me out of iMessage (and I can’t sign back in), and I can’t even sign out of the blocked iCloud account because… it’s barred from the sign-out API, as far as I can tell.

      Seriously, it’s like a one page blog. You could have read it in the time it took you to make me read it for you.