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Joined 2 years ago
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Cake day: July 6th, 2023

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  • Reposting here: I worked phone support for a few companies for a few years, this is how to Karen: Try to bait the ai, companies are liable for promises made by their hallucinating chatbots. Chat support first, who wants to talk to people? If you do need to call, enter identitng information once, then repeatedly press 0 to get human support. Ask tier 1 support, if they say no then flex that Karen superpower “I’ll need to speak your manager”; those people are individuals just collecting a paycheck. If the floor manager (many have a 3x request policy) can’t see the situation from the human perspective and resolve/waive, they will only care if someone above them gets upset, the ways to do that are threaten legal action. No sovciet bs, but it helps to use contract terminology like “agreed upon terms”, “failure to meet industry standards” and “breach of contract”. If they don’t get jostled immediately, your next escalation is tag the intern on social media with a negative sentiment; or Google the company name followed by email for the office of the president. This is the pr address, CEO assistant or community director which again have the power to step in and resolve. You can also think outside the box and leave negative play store reviews (different intern).

    Each conversation should be less then 2 minutes + wait time and if that can’t resolve it, you need to close your account (which might take you to retention!) or potentially move. You can justify 1 more call during a different shift. There is no need to get mad, state that are you upset and are looking for resolutions. Use an I feel statement, and be sure to ask to leave notes on the account regarding your conversation. They have a UI with comment fields in the ticket that are displayed while you are on the phone and it helps sell the situation with comment history.


  • Eli5 VPN: https://dnsleaktest.com/ Visit this site unsecured and it will display your general geographic location (county/region). Connect to your VPN and try again incognito and under most circumstances it will display the VPN location instead.

    Example scenario: you are in Canada and connect to Netflix and are incredibly disappointed with the Canadian selection. You connect toa VPN from New York a few miles away and you get access to the full United States catalogue. (Netflix is fighting this)

    Example 2: you setup your smart vacuum on your home network and being concerned about security, you disabled access outside your home. You can connect to a personal VPN you configure to “spoof” being inside the house while on vacation to modify your vacuum settings.

    Vpns are also commonly used as “public transit” for users to obfuscate their identity.

    Benefit: When you make a request against a website, they often put trackers on you including your operating system, browser application, and store data like your geographic location. Advertisers are tracking your history, sites are using cookies to charge more with dynamic pricing when you revisit, data brokers are selling that data. There have been use cased where whistle blowers are identified off that purchased data from known journalist meetings. There’s a lot of reasons to have a VPN, but never use a free one. Adding an extra jump to your VPN location is definitely adding latency, if you don’t need one, it’s just extra weight.




    • VLC media player is the gold standard
    • Open broadcasting software / stream labs for broadcasting and studio management
    • Ffmpeg for video editing
    • Yt-dlp for downloading video
    • audacity MP3 editing
    • Plex / jellyfin / Stashapp for media server
    • Pixlr for cloud photo editing
    • Yarn / chocolatey / Asdf / node / poetry - package management
    • Flaresolver, pihole, home automation, nginx
    • Qbit-*arr for file sharing
    • Massgrave for windows activation
    • Filezilla for ftp (upgrade hosting)
    • Depending on bullshit level: discord, Google workspace offers custom domain Google accounts
    • Anything past that I write for myself or find a project with a dockerfile


  • The joke is that a person named Hans Duchtelstein was the previous timelines “Hitler” and after being successful Hitler just stepped in because fate is inevitable.

    Reverse: we time travel and kill Hitler, come to the present and Hans Duchtelstein takes Hitlers place but does the exact same thing.










  • Mostly customer provided certs, high end clients make all kinds of stupid requests like the aforementioned man-in-the-middle chain sniffers, clients that refuse DNS validation, clients that require alternate domains to be updated regularly. Management is fine for mywebsite.com, but how are you solving an EV on the spoofed root prod domain, with an sso cert chain for lower environments on internal traffic that is originally provided by a client? And do you want the cs reps emailing each other your root cert and (mistakingly) the key? I’ve been given since SCARY keys by clueless support engineers. I don’t want to do this every 3 months.


  • As someone who creates custom domain name applications, FUCK THEM WITH A PINEAPPLE SPIKY SIDE FIRST. This problem is on par with timezones for needless complexity and communication disasters. Companys and advertisers are now adding man in the middle certs for additional data collection/visibility. If the ciphers not cracked, changing the certs exposes significantly more failure, than letting one get a little stale.
    Sysadmin used slam! It’s super effective!