Depending on your line of work and the customer, you could try a trick I started using. I call it the broken record.
“I’m sorry ma’am/sir but due to [issue/policy] I am unable to comply with your request.” Just let them rant away and ask for it however they want then repeat, using the exact same words. They will usually quit after the second or third application of broken record*.
*Broken record may result in you getting cussed out and hung up on, sometimes threatened. I enjoyed these moments though because you got to hear some entitled piece of shit absolutely melt down.
Depending on your line of work and the customer, you could try a trick I started using. I call it the broken record.
“I’m sorry ma’am/sir but due to [issue/policy] I am unable to comply with your request.” Just let them rant away and ask for it however they want then repeat, using the exact same words. They will usually quit after the second or third application of broken record*.
*Broken record may result in you getting cussed out and hung up on, sometimes threatened. I enjoyed these moments though because you got to hear some entitled piece of shit absolutely melt down.